Company Information

We are a private, non-profit organization committed to providing top-quality accommodations and care to senior citizens.  We offer a variety of living arrangements to fit the needs of our residents including, long-term care, supportive housing apartments, and wellness suites. We also have a strong mandate to meet their social, physical, health and spiritual needs. 

We pride ourselves on our ability to really live our Mission of Excellence, Love and Dignity, both with residents and staff.   We provide a work environment where teamwork, staff involvement and personal development are essential for success.  Our staff, leadership, and Board are progressive thinkers and supportive of each other.  We offer competitive benefits, excellent challenges, and opportunities.

Mission Statement:
To provide with excellence, love, and dignity a full continuum of housing and services to senior citizens. We serve seniors who wish to live in a community of Christian faith.

Job Posting # 3224
Radiant Care Pleasant Manor
Administrative Receptionist
Temporary Full-Time Contract (19 months)

Job Description

Position Summary

Reporting to the Assistant Director of Finance, the Administrative Receptionist is the first point of contact for visitors and callers to the Home. The Administrative Receptionist is responsible for carrying out functions associated with reception/secretarial services and all relevant office duties, some accounting duties, and provides assistance and support to the management team.

Eligibility and Selection Criteria
This posting has been posted on the bulletin boards and website of Radiant Care homes as well as on Indeed.

Key Responsibilities

• Customer service and receptionist duties
• Greets and welcomes visitors, and informs relevant members of staff of their arrival
• Deals with inquires at the front office and directs requests and calls to the appropriate person or department
• Answers incoming telephone calls courteously, with tact and professionalism, and within two (2) rings
• Monitors and trouble shoots telephone answering system
• Checks and signs for deliveries and informs relevant member of staff of their arrival
• Manages tenant parking assignments
• Processes internal/external mail and ensures delivery to relevant staff, tenants, residents, or post office
• Monitors and ensures that the reception area, office and office equipment room is kept tidy and projects a professional business-like image
• Inventories and orders office supplies
• Opens office at the beginning of the day and closes office at the end of the day, and ensures the proper handling of sensitive or confidential information, (e.g., all monies are properly secured in the safe; all personal tenant/resident information is filed away, etc.)
• Provides administrative assistance to the Assistant Director of Finance, including assisting with tasks associated with the admissions process (e.g., preparing resident and tenant information packages, etc.), maintaining resident/tenant information (e.g., filing, updating resident/tenant files and lists, statistics, resident Move In/Move Out notices, etc.), and posting internal/external advertisements and communications
• General and individual filing is to be done in an organized manner by alphabet and date, in ascending order
• Participates in archives process and maintenance of the archives room
• Handles requests for room bookings, (e.g., lounges, meeting rooms, hospitality suites, etc.)
• Submits building/maintenance/work requests to Worxhub
• Completes tenant meal billings with accuracy and at their required interval
• Receives and documents payments (e.g., resident/tenant trust accounts, room bookings, tenant meal payments, keys, photocopies, etc.), with accuracy and in a timely manner
• Issues and documents outgoing cash (resident/tenant trust accounts, petty cash), with accuracy and in a timely manner
• Maintains building key repositories and sign out lists. Issues and retrieves keys from staff, tenants/families, and service providers
• Responsible for implementation of a comprehensive office management style and approach which utilizes efficiency, efficacy, and organization. Ability to critically assess office systems and present to the Assistant Director of Finance suitable and acceptable courses of change
• Performs such duties as may vary from time-to-time as assigned by the Assistant Director of Finance, (e.g., preparation of meeting material, etc.)
• Knowledge of and promotes the homes Montessori Philosophy of Care
• Understand and comply with all policies and procedures set out by Radiant Care
• Keep up-to-date, comply and enforce applicable legislation (Long-term-care Act, AODA, Resident’s Rights, OH&S Act and Regulations, etc.)
• Complete all Mandatory Training assigned by the Radiant Care
• Other duties, as assigned by Supervisor

Qualifications 

• Agrees and supports the objectives and philosophy of the Organization and displays a caring, respectful attitude towards residents, families, and team members.
• Sensitive to the unique, ethnic and faith community of Radiant Care.
• Strong ambassador of Radiant Care.
• Direct and firm, yet diplomatic and caring approach
• Minimun of 6 months office administration experience
• Minimum of a secondary school diploma
• Willingness to upgrade and maintain personal and educational qualifications as required by the changing demands of the job.
• Excellent organizational, time management, personal, customer service, written and oral communication skills.
• Self-motivated and able to work independently and together with others in a fast-paced environment.
• Computer literate, including demonstrated proficiency with Microsoft Office (esp. Excel) and Point Click Care.

We Offer

• Competitive compensation
• Medical, dental and vision benefits available for full-time and part-time employee
• Employer RRSP contribution
• Training in Montessori Methods for Dementia Care (Staging environments & engaging residents in meaningful and purposeful activity to enhance quality of life)
• Affordable access to our Fitness & Wellness Centre
• Full-time, part-time and casual positions
• Excellent work environment
• Our staff, leadership, and Board teams are progressive and supportive

Application Deadline
Please submit your application no later than December 11, 2025 at noon. Submissions after this deadline will not be accepted.

For more information about our home, please visit our website at: www.radiantcare.net

Radiant Care is proud to be an equal opportunity workplace and is committed to equal employment opportunity.  If you have a disability or special need that requires accommodation during any aspect of the selection process, please let us know by emailing Human Resources at careers@radiantcare.net or by phone at (905) 934-2548. Information received relating to accommodation measures will be addressed confidentially.